StopPATH WV
  • News
  • StopPATH WV Blog
  • FAQ
  • Events
  • Fundraisers
  • Make a Donation
  • Landowner Resources
  • About PATH
  • Get Involved
  • Commercials
  • Links
  • About Us
  • Contact

A Very Supercilious FirstEnergy Christmas

12/24/2013

0 Comments

 
As a FirstEnergy customer, I'm thrilled to know that my Board of Directors won't be bombarded with cheap foreign junk or moldy fruitcakes this holiday season.  Oh no, only the best for the folks who approve the compensation packages of the management that continues to send me inaccurate bills every other month!

The State Journal tells us:
When FirstEnergy selects gifts for its Board members at Christmas, they have one very firm requirement: They must be handmade in America.

"Not only are we supporting American artists, but we are also giving a unique, not mass-produced, American made gift to each of our board members. I urge all American businesses to look towards supporting American artists," says Tony Alexander, President & CEO.


Ho, Ho, Flippin' Ho.  I hope this doesn't end up in my bill.  But, it probably will.
0 Comments

Find Out More About Potomac Edison and Mon Power Mass Action Billing Lawsuit

12/22/2013

1 Comment

 
If you're one of the thousands of Potomac Edison or Mon Power customers who have experienced problems with your billing over the past couple of years, fill out this quick and easy online form to consult with an attorney about your unique situation.

As we noted last week, a Jefferson County customer has filed a civil suit against Potomac Edison.  When WHAG asked viewers if they had also been over billed on its Facebook page, response was overwhelming!  More than 160 people posted comments, many claiming to have received bills in the hundreds or thousands of dollars.

Now Charles Town attorney Andrew Skinner says, "...more suits may follow against the electric company."

The FirstEnergy subsidiary's billing practices have been the subject of numerous consumer complaints and several public hearings this year. While Skinner says a class-action lawsuit is unlikely, customers may be able to file a mass-action lawsuit, in which there are many individual plaintiffs."

An article in the Martinsburg Journal explains the progression of the initial suit filed by Shepherdstown resident John Kilroy.  After many months of wrangling with Potomac Edison, and after going through the formal complaint process at the WV Public Service Commission (where the company signed a settlement agreement forgiving half of the amount in question), the company continued to bill Kilroy the full amount.  Every avenue short of a lawsuit was explored, but the company continued to insist that Kilroy owed more than $3000.
Before filing the lawsuit, Skinner sent a letter to Potomac Edison, asking the company to correct its billing inaccuracies as required by the Consumer Credit and Protection Act. Potomac Edison representatives failed to respond.
FirstEnergy's Potomac Edison and Mon Power subsidiaries continue to ignore customer complaints.  After all, the legislative interim investigation of utility billing practices has come to an end with nothing being done.  Perhaps it was nothing more than grandstanding by Senator Herb Snyder in the first place, but maybe we can try again to get something accomplished when the legislative session begins in January. 

After sitting through the evidentiary hearing last week, it looks like the company lacks a healthy and respectful fear of our Public Service Commission.  Why does the company treat regulation like it's something that can be "fixed?"  When I arrived at the PSC for day 2 of the evidentiary hearing last Wednesday, someone asked me if I happened to notice Sammy Gray on my way in.  Sammy Gray is FirstEnergy's West Virginia lobbyist.  What would a lobbyist be doing trying to influence an impartial, quasi-judicial regulatory board?  Why would he ever set foot in that building?  Is our PSC just another corporate apologist? 

I'm starting to think that consumers (or "business partners," as FirstEnergy training manuals call us) could be mistaken if they believe that West Virginia's legislative or regulatory processes are designed to serve them.

Because we can't get justice through our government
, it's time to take it to a higher level and quit wasting our time at a PSC that will not exercise its authority.

What's a consumer to do when the legislators and regulators fail him?  Take the matter up with a judge in your own county and seek justice through the court system.

Go ahead, fill out the form.  It's your only path to justice in West Virginia.
1 Comment

Civil Suit Filed Against Potomac Edison

12/17/2013

1 Comment

 
Ut-oh, Potomac Edison!

Just when the company thinks it has its problems at the WV PSC and the WV legislature solved... one of its unhappy customers has escalated the battle to the courtroom!

John Kilroy received a bill for over $3,000 earlier this year, because the company had estimated his bill month after month, and even when they did read his meter, they read it wrong.

Mr. Kilroy did the right thing and filed a complaint at the PSC, eventually reaching a settlement with the company to split the bill.  However, Potomac Edison has completely ignored the PSC settlement and continued to bill Kilroy for the full amount.

Today, Kilroy filed a civil suit in Jefferson County circuit court.

Let the avalanche of lawsuits begin :-)
1 Comment

Watch PSC Potomac Edison/Mon Power Billing Case Hearing Live

12/15/2013

0 Comments

 
The West Virginia Public Service Commission's evidentiary hearing in the General Investigation of Potomac Edison and Mon Power Meter Reading, Billing and Customer Service Practices is scheduled to take place this week, December 17 - 19.

The hearing will be held in the PSC hearing room in Charleston.  The hearing is open to the public as spectators only
.  There will be no opportunity for the public to make comments during the hearing.  The public comment hearings were held in October in Shepherdstown and Fairmont.

If you would like to watch the hearing, but don't have the time or money to travel to Charleston, you can watch the hearing live on the PSC's webcast.


Click here to watch the hearing.

The hearing begins at 9:30 a.m. on Tuesday, December 17 and will probably run the entire day.  If needed, the hearing will continue at 9:30 a.m. on Wednesday, December 18, and if still more time is needed, continue again on Thursday, December 19.  I really can't imagine it taking that long, there are only 6 witnesses.

The witness order will be:

1.  Mon Power/Potomac Edison
a) John C. Hilderbrand
b) Kaye G. Julian
c) Gary W. Grant
d) Kevin Wise

2.  Consumer Advocate Division
a)  Suzanne Akers

3.  Public Service Commission Staff
a)  Michael L. Fletcher


Read more about the case and the testimony that has been filed here.

And be sure to check back here, or on the Coalition's Facebook page
, for updates during the hearing.

Will justice be done?


0 Comments

FirstEnergy Shows Last Minute Desperation in Potomac Edison/Mon Power Investigation Case

12/12/2013

1 Comment

 
Give up, FirstEnergy.  You're not going to win this one.  Why not try to go out with a little dignity and customer goodwill, instead of as a flaming failure, kicking and screaming all the way to the door?

FirstEnergy filed rebuttal testimony in the General Investigation case yesterday that can only be described as desperate.

FirstEnergy even stoops so low as to single out its customers by name and call them liars.  I really hope that FirstEnergy's electronic billing data was not adjusted to hide the truth, as one of those accused of being a liar claims.  Does FirstEnergy really want to put its computerized data up against someone's paper bills in a civil suit?

FirstEnergy also admits that it was taking names at the hearings and browsed through its call recordings to see who was rude to who.  Without giving any examples, FirstEnergy claims that the customers were rude because they didn't like the answers they were given.  Maybe that's because the answers were factually incorrect or completely unhelpful?

FirstEnergy's customer service supervisor guy comes across as arrogant and hateful toward the customers he's supposed to serve.  Nice touch!  That pretty much illustrates the source of the customer service bad attitude.  That's a shame, because there actually are (or were?) a couple of nice people at the call center.

One last thought, FirstEnergy, but I'm sure you're well aware of this already.  The long hold times do not come at the beginning of the call under your ASA statistics.  They come after your "rude" customers get an incorrect or unhelpful answer from the CSR and ask to speak to a supervisor.  That's when they are put on hold for periods up to one hour, hoping they will hang up and go away before a supervisor deigns to pick up the phone.  Go ahead... listen to a few calls... you desperate little creatures.

What an admirably nasty, last ditch effort to pull your corporate keister out of the fire.  It's hot, isn't it? 

It's guaranteed to be quite a drama.  Don't miss it!
1 Comment

FERC's TrAILCo Audit

12/12/2013

2 Comments

 
FERC issued its findings in the TrAILCo audit yesterday.  No big surprises, if you've been following along the FirstEnergy audit trail with us.

As noted in the FirstEnergy merger audit last month, FERC spanked the company for recovering merger costs in its transmission formula rate.  But today's audit report contains some details that the other one lacked and is just plain funny in spots.

For instance, here's FERC's description of the TrAIL line. 
The TrAIL Project originated in 2005 as part of PJM’s Project Mountaineer, whose objective was to enhance west-to-east transfer capability in the PJM transmission system.  PJM planned to use its RTEP process to identify a comprehensive plan for the project.  Following PJM’s announcement, Allegheny began reviewing transmission enhancement opportunities within the AP Zone of PJM that could expand west-to-east transfer capability and be incorporated in the RTEP.  On February 28, 2006, Allegheny formally proposed TrAIL to PJM as an effective solution to long-term reliability needs in the PJM region, and requested that PJM include this proposal in the RTEP as part of a major expansion of the PJM system.

Allegheny’s proposal described TrAIL as a 330-mile, 500-kV line stretching from the Wylie Ridge substation in the western panhandle of West Virginia to a new substation on the eastern side of the AP Zone in Frederick County, MD.  The project included installation of a static VAR compensator (SVC) of approximately 500-megavolt-ampere reactive power at Allegheny’s Meadow Brook Substation south of Winchester, VA.  The entire line would be in the AP Zone.  Allegheny proposed to begin initial engineering and planning in 2007, and to place the first phase in service in 2013.

On May 19, 2006, PJM released the 2006 RTEP Baseline report presenting its first 15-year regional transmission plan.  The report identified numerous facility overloads, voltage and thermal violations, and contingency overloads on Allegheny’s transmission system, and recommended enhancements to resolve them.  On June 22, 2006, the PJM Board approved the RTEP and directed construction of TrAIL with an in-service date of June 2011.
Allegheny filed its request for incentives for the TrAIL Project, in Docket No. EL06-54-000, concurrently with its proposal to PJM.

I wonder where they got that cart before horse description?

Reviewed materials on the Allegheny and FirstEnergy web sites and other key industry and news sources.
Oh, right.

Along those lines, FERC also wanted to find out how the merger cost recovery error was discovered:
Analyzed the revised reconciliation that TrAILCo submitted December 19, 2011 to remove certain transaction costs related to the FirstEnergy-Allegheny merger improperly included in its 2011 formula rate.  Issued data requests to understand Allegheny’s procedures for tracking, accounting for, and allocating such merger-related costs to TrAILCo.  Examined how merger-related costs were improperly included in TrAILCo’s revenue requirement, how the error was detected, how TrAILCo worked with PJM to revise customer billings and refund the costs to customers.  Scheduled conference calls and interviewed TrAILCo staff during the site visit to clarify our understanding of these matters.

Imagining how a certain someone must have looked twitching his way through that is a never ending giggle fest.  I'm going to enjoy it immensely for a long, long time.  :-)

And here's what FERC's audit determined:
Audit staff found that TrAILCo included three categories of merger costs in its 2011 formula rate:  (1) $14,823 in postage, hotel rooms, security, and other outside services incorrectly charged to operating costs rather than to the special, non-recoverable accounts established for merger costs; (2) $347,654 in executive bonuses charged to recoverable accounts based on an incorrect determination by Allegheny’s accounting department that the bonuses were not merger-related; and (3) $43,718 in 2010 merger integration costs charged to recoverable accounts due to an incorrect interpretation that the Merger Order required only transaction-related costs to be excluded from rates.

Sounds familiar.

Another problem FERC discovered is that TrAILCo was filing erroneous data in its Form 730, Report of Transmission Investment Activity.
Audit staff’s review showed that TrAILCo reported cumulative spending on TrAIL in its FERC-730 reports rather than actual spending in the latest calendar year, as the FERC-730 instructions on the Commission’s web site require.  For example, in its first FERC-730, TrAILCo reported spending $2.3 million on TrAIL during 2006.  For 2007 through 2011, TrAILCo reported spending $32.9 million, $105.9 million, $546.0 million, $930.6 million, and $1.009 billion, respectively.  These figures total $2.63 billion, 2.6 times the amount TrAILCo charged to Project work orders in 2006-2011.
In other words, TrAILCo made a really dumb mistake because they didn't bother to read and follow instructions readily available on FERC's website.  I think they've discovered the root cause of FirstEnergy's accounting problems!

And that about sums it up.
2 Comments

Torturing FirstEnergy

12/11/2013

0 Comments

 
“This company’s going to experience a thousand points of pain,” UWUA Local 102 President Bob Whalen said.
And FirstEnergy thinks I'm mean?  Good one, Bob!

According to a news report, the standoff between FirstEnergy and locked out union employees in Pennsylvania continues.
Whalen said, however, that after a 20-minute preliminary meeting, representatives only spent five minutes around the negotiating table on Monday. He said after reading the first item on the union’s list of contract change requests, the extension of health care benefits for retirees, FirstEnergy ended the discussion.

“They said, ‘No, the meeting is over.’ They did not listen to the rest of our proposals,” Whalen said.
FirstEnergy says it can continue to operate indefinitely with its managers and supervisors doing the work of the locked out employees.  That will last until someone wants the afternoon off to go Christmas shopping...

The thing is, FirstEnergy is quite capable of punishing itself, over and over.  A more incompetent multitude of management morons would be hard to find.  Oftentimes the only effort needed is to stand back and stifle your giggles.  For instance:

The Nuclear Regulatory Commission has recon$idered an earlier decision that FirstEnergy's Beaver Valley nuke failed a force on force exercise earlier this year.  Apparently they only failed because of the way the exercise was set up.
Defending against militant goldfish is just such an inexact science!  Never fear though, the NRC still wants to keep a closer eye on Beaver Valley's operations because some of the issues that convinced inspectors a violation had occurred apparently can be seen in other areas of plant operation.

In other news, another lawsuit has been filed against FirstEnergy over contamination from its Little Blue Poison Pond, this time from neighbors in Pennsylvania.

Evidentiary hearings begin next Tuesday in Charleston in the matter of FirstEnergy's failure to read meters and bill its customers properly.  The staff of the WV PSC is recommending the company issue refunds for work not performed, and the WV Consumer Advocate is recommending that the company hire enough people to read every meter every month for at least a year in order to provide accurate usage data for future estimates.

And a new legislative session opens January 8, 2014!  Won't we have fun?
0 Comments

Potomac Edison/Mon Power Investigation Testimony Overlooks the Obvious

12/8/2013

0 Comments

 
The PSC staff, the Consumer Advocate and FirstEnergy all filed testimony in the General Investigation of the company's billing and meter reading practices on Friday.  While a satisfactory solution could possibly be cobbled together from the staff and consumer advocate testimony, they both overlooked the obvious.

The change in meter reader duties and the resulting employee exodus was a direct result of Allegheny Energy's merger with FirstEnergy.  The computer system change was a direct result of the merger.  The "renumbering" of meter reading routes was a direct result of the merger.  None of these causes of (excuses for?) FirstEnergy's billing and meter reading failure would have happened but for the merger.

FirstEnergy told the WV PSC that "...the Merger would not have any adverse impact on Allegheny, the West Virginia customers of Mon Power and Potomac Edison, other public utilities in West Virginia, or the public in general, Rather, Joint Petitioners projected that the Merger would result in a stronger combined company and would benefit the public generally, the WV Subs, and Allegheny’s West Virginia customers."

This is reality:  FirstEnergy's merger integration has caused great harm to hundreds of thousands of its West Virginia customers in the form of inaccurate bills.  These bills resulted in financial hardships and service shutoffs.  End of story.  It is now FirstEnergy's financial responsibility to right its wrongs and make amends to its customers.

From the FirstEnergy merger settlement (not that any of these stipulations have been enforced by the PSC):

During the Merger integration process, FirstEnergy and Allegheny will review existing procedures and policies to determine “best practices” and how to implement them, ensuring that customer benefits appropriately outweigh the associated costs and considering any related effects on customer service and customer satisfaction levels.
FirstEnergy failed to "consider" the effects of its failure to read electric meters on customer satisfaction.  Customers are so thoroughly disgusted with this company and its regulators that a mere slap on the wrist and promise to do better just aren't going to cut it.

The WV PSC staff fails to grasp the real causes and magnitude of the problem.  The Consumer Advocate does better, but both of these regulators have only seen the tip of the iceberg.  The failure to read electric meters has been going on since the fall of 2011, shortly after the merger.  The high "catch up bill" complaints actually began in the spring of 2012, months before any "storms."  "Storms" is just an excuse.

The staff also seems to fail to grasp that no matter which estimation routine is used, FirstEnergy's estimations will be inaccurate because they are based on inaccurate prior estimates.  A weather-adjusted estimate based on garbage is still going to be garbage, no matter how much FirstEnergy or EPRI tweak it.  No amount of mathematical tweaking can overcome a lack of accurate base data.

Although the staff seems content to wait and see if the inaccurate estimates trigger another billing charlie foxtrot this winter, I'm not.  I'm going to start handing out staff's phone number because I've heard and seen enough.  The inaccurate bills continue.  Perhaps the WV PSC would rather let the legislators solve this problem through their own investigation and enactment of new legislation?

As well, none of the regulators seem to notice or care how FirstEnergy is fudging their monthly statistical reports. 


And isn't it interesting that FirstEnergy keeps slipping down the slope toward reading every meter every month?  Just last month, the company admitted that it had selected "several thousand" accounts for monthly reading.  In its testimony filed Friday, the number of monthly read accounts has ballooned to 10,000. 
Give up, FirstEnergy:  Every meter, every month, one year.

So, what can we do to cobble together something good out of the recommendations in the testimony?
  1.  The Consumer Advocate recommends  "...that the Companies increase their number of meter readers in order to perform actual reads every month for at least a year to obtain 12 months worth of actual reliable data for every customer. Once there is reliable customer usage data, it can be determined whether there are systemic problems with the new FE software estimation procedures that should be addressed."  However, it should be stipulated that the company bears the financial responsibility for the monthly read expenses and that they shall not be recovered from customers nor included in any cost of service study for a future rate case.
  2. The Staff recommends "If a customer’s scheduled actual meter read is instead estimated for any reason other than demonstrable inclement weather or Federal or State Emergency Declaration, the customer shall receive a refund of the applicable customer charge for each month estimated usage occurs between utility performed actual meter readings.    Applicable customer charge means the tariff customer charge for the customer’s class of service. For example, a residential customer receiving three (3) consecutive estimated meter readings would receive a $15 credit on his next actual bill."  However this should be applied retroactively from the date of FirstEnergy's merger and refunded to customers to act as a punitive measure to mollify public anger.



That's it!  Can we stop screwing around here and just get this over with?  I'm pretty sure that FirstEnergy and its regulators have wasted way more time and money on this investigation than the company would have incurred to simply fix the problem months ago by reading meters every month.  It's simply obvious.
0 Comments

Happy Holidays!  Now Use More Electricity!

11/27/2013

1 Comment

 
Well, there they go again… the geniuses at FirstEnergy have devised another not so ingenious way to encourage you to pull their money-losing corporate keister out of the fire.

If you live in FirstEnergy's JCP&L or MetEd service territories, the company invites you to engage in some holiday excess that will put some excess cash in its own pocket.  The company's "Merry & Bright" Christmas lights contest invites you to create an electrical charlie foxtrot on your home and front yard that would put Clark Griswold to shame and then "like" the company Facebook page to enter a photo of your creation.

You could win a $250 gift card!  I don't think the company accepts gift cards to pay your $250 Christmas lights extravaganza electric bill though.

Ho, Ho, Ho, Big Daddy Tony needs a new Rolex for Christmas!


1 Comment

Boom, Boom, Out Go The Lights

11/25/2013

0 Comments

 
If you live in FirstEnergy's Penelec territory, run, don't walk, to your nearest Yankee Candle outlet.

Union buster FirstEnergy has lockedout union workers after they refused the company's "best offer" during contract negotiations.

FirstEnergy plans to replace line and substation workers, meter readers, technicians and other employees with managers and supervisors.  It's about time Toad Meyers completes his route!

Ha ha ha ha, and they expect these do-nothings can keep the lights on?

Good luck there, Penelec customers.
0 Comments
<<Previous
Forward>>

    About the Author

    Keryn Newman blogs here at StopPATH WV about energy issues, transmission policy, misguided regulation, our greedy energy companies and their corporate spin.
    In 2008, AEP & Allegheny Energy's PATH joint venture used their transmission line routing etch-a-sketch to draw a 765kV line across the street from her house. Oooops! And the rest is history.

    About
    StopPATH Blog

    StopPATH Blog began as a forum for information and opinion about the PATH transmission project.  The PATH project was abandoned in 2012, however, this blog was not.

    StopPATH Blog continues to bring you energy policy news and opinion from a consumer's point of view.  If it's sometimes snarky and oftentimes irreverent, just remember that the truth isn't pretty.  People come here because they want the truth, instead of the usual dreadful lies this industry continues to tell itself.  If you keep reading, I'll keep writing.


    Need help opposing unneeded transmission?
    Email me


    Search This Site

    Got something to say?  Submit your own opinion for publication.

    RSS Feed

    Archives

    January 2025
    December 2024
    November 2024
    October 2024
    September 2024
    August 2024
    July 2024
    June 2024
    May 2024
    April 2024
    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    September 2023
    August 2023
    July 2023
    June 2023
    May 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    September 2011
    August 2011
    July 2011
    June 2011
    May 2011
    April 2011
    March 2011
    February 2011
    January 2011
    December 2010
    November 2010
    October 2010
    September 2010
    August 2010
    July 2010
    June 2010
    May 2010
    April 2010
    March 2010
    February 2010
    January 2010

    Categories

    All
    $$$$$$
    2023 PJM Transmission
    Aep Vs Firstenergy
    Arkansas
    Best Practices
    Best Practices
    Big Winds Big Lie
    Can Of Worms
    Carolinas
    Citizen Action
    Colorado
    Corporate Propaganda
    Data Centers
    Democracy Failures
    DOE Failure
    Emf
    Eminent Domain
    Events
    Ferc Action
    FERC Incentives Part Deux
    Ferc Transmission Noi
    Firstenergy Failure
    Good Ideas
    Illinois
    Iowa
    Kansas
    Land Agents
    Legislative Action
    Marketing To Mayberry
    MARL
    Missouri
    Mtstorm Doubs Rebuild
    Mtstormdoubs Rebuild
    New Jersey
    New Mexico
    Newslinks
    NIETC
    Opinion
    Path Alternatives
    Path Failures
    Path Intimidation Attempts
    Pay To Play
    Potomac Edison Investigation
    Power Company Propaganda
    Psc Failure
    Rates
    Regulatory Capture
    Skelly Fail
    The Pjm Cartel
    Top Ten Clean Line Mistakes
    Transource
    Washington
    West Virginia
    Wind Catcher
    Wisconsin

Copyright 2010 StopPATH WV, Inc.